Right of Withdrawal


A consumer is any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity.

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day:

- on which you or a third party named by you, who is not the carrier, has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and that these are or will be delivered uniformly;

- on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece, provided that you have ordered goods that are delivered in several partial shipments or pieces;

In order to exercise your right of withdrawal, you must inform us (Tradingbox AB / Nordic Flame, Alter Postweg 5c, 30938 Burgwedel, telephone number: 0151/14718813, email address: info@nordicflame.eu) by means of a clear declaration (e.g. one with the Letter sent by post or e-mail) about your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we have to repay all payments we have received from you, including delivery costs, immediately and at the latest within 14 days from the date on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the 14 day period has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

Tradingbox AB / Nordic Flame, Alter Postweg 5c, 30938 Burgwedel, email address: info@nordicflame.eu

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*):

- Ordered on (*) / received on (*)

- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only for notification on paper)
- date

(*) Delete where inapplicable.


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